Cisco automated and standardized the product test routines and deployed these at the suppliers, allowing quality issues to be detected at source. The fact that the ERP project was completed on time and within budget suggests that the project team did a good job of preparing initial estimates and project management was able to avoid scope creeps and keep the project on track.
Recommendations To align the organizational strategy with the business strategy and information strategy, the management at TJX will need to seriously focus on establishing an IT governance, risk mitigation and management strategy.
I think it was good move by Cisco to automate and outsource the testing, however it will need to be careful that the suppliers are not able to reverse engineer the autotest routines, otherwise Cisco can face the risk of its outsourced manufacturers becoming independent retailers and competitors for Cisco.
Failed to design the system to handle correctly its full load Did not Cisco erp implementation case study analysis the system in full load In testing the system, Cisco had run individual processes sequentially rather than at the same time.
An effective risk management process will provide reduced cost of operations, predictability, transparency and confidence, avoidance of security breaches, and enhanced capabilities . What would I have done differently? Through its internal applications for employees, people deployed around the world were able to interact and address business issues and customer needs.
The choices were narrowed down to two vendors, and Oracle was selected after a three-day software demonstration. The IP based architecture also enabled Cisco erp implementation case study analysis to quickly and effectively integrate the acquired company through a documented and repeatable process for integration.
Management should promote employee rewards for exposing IT systems or network vulnerabilities. The action plan for the immediate future must be to contain the security breach and implement steps to fix the vulnerabilities.
There is a clear lack of ownership and authority in terms of IT network and systems security. However, its organizational strategy is not in-line with its business strategy of providing a secure foundation. TJX must also secure its physical assets to ensure that they cannot be tampered. TJX also effectively implemented barcode scanners and kiosks to speed up business operations.
Having Oracle as the ERP vendor was a good strategic decision by Cisco as it gave Cisco a strong partner in the ERP project, since Oracle was equally motivated to make the project a success as it would be the first major implementation for the new release of the Oracle ERP product.
McFarlan Matrix in action. It should also not store any customer data that is not required or against PCI standards. Hiring an experienced consulting team KPMG and bringing together a team of stakeholders from around the company helped the company build as much knowledge as possible by leveraging in-house knowledge and the experiences of others.
TJX should implement firewalls to control access of kiosks to the system. Cisco developed several intranet and internet applications such as Employee self-service, supply chain management, customer self-service, e-commerce, communication and distance learning, EIS and DSS. While working with Philips marketing team, I was part of the IT team that created a dashboard for the Philips global marketing executives, that enabled them to view the sales for any Philips product or category in any region in the world for any time period, which would help them in creating targeted marketing campaigns.
Strong impetus for change With the serious failures and limitations of the legacy system, there was a strong impetus for replacing the legacy system with the ERP product.
There should be training conducted throughout the organization to increase awareness about the importance of basic IT security measures such as not sharing passwords or leaving computer systems unlocked, to prevent internal security breaches.
In terms of information strategy, TJX had the necessary IT systems in place to enable the business through networks that enable vendor relationship management and CRM systems that helped target profitable customers. TJX management must drive the organizational strategy for a secured IT framework to meet its strategic goals.
TJX must ensure that process and access logs are maintained at each and every system. ERP projects can quickly scale up to become overdue and over-budget if the project scope is not correctly outlined and if the requirements are not accurately defined.
Cisco Systems - Annual Report They must be located near security cameras or store registers to ensure constant vigilance. Hence, the MOT triangle depicted below is uneven. At an organizational level, TJX should create formal procedures for risk management and use a RACI Responsible, Accountable, Consulted and Informed matrix to assign key responsibilities such as network security scans and upgrades, internal PCI audits, firewall scans and ensure that these activities are carried out as planned.
In such applications, it is important to restrict access based on authority. Even though the ERP implementation would have a high cost to the company, management was able to see value in implementing the ERP product and was not looking at cost avoidance. What did Cisco do that contributed to its success?
The decision to completely replace the legacy system instead of a phased implementation was also a good decision as it would create less confusion for the IT team for having to support the legacy system and they could focus on the ERP implementation.
Not only did it shortened the implementation time significantly and reduced the risk of the project, it also made it a lot easier to benefit from future system upgrades by the vendor.
Cisco will also need to take measures to secure the web pages and restrict access to eligible employees. Minimizing customization was probably the most important element that contributed to the success and risk mitigation.
It is important for the business to see strategic value in the ERP implementation and not just view it as a good-to-have feature of IT. Cisco Systems, Inc Annual Report. With thorough evaluation criteria defined up front, the project team was able to objectively evaluate and score five vendors of relevant application packages .
Also, forming an executive Steering Committee provided high level sponsorship for the project, to ensure visibility, and to motivate the team.May 15, · Harvard Business Review: Case Analysis - ERP Implementation at CISCO (PDF-ENG) from Strategic Role of IT perspective Presenting an analysis of the HBR case ERP Implementation at CISCO (PDF-ENG) from Strategic Role of IT perspective.
This case study will discuss the implementation of an ERP system within Cisco's business environment. "Cisco was founded in by a small group of computer scientists from Stanford University.
Their hardware, software, and service offerings are used to create the Internet solutions that make networks possible-providing easy access to.
Cisco ERP Implementation. Template for Case Discussion 1. Lead: Present case background (Cisco context, IT environment - IT infrastructure and governance, IT problems, decision to address situation through ERP). o About Cisco and what it does, market value, revenues and its growth pattern o IT infrastructure and governance structure before ERP o Outline the players and firms in the game (Cisco.
Reviews Cisco Systems approach to implementing enterprise Oracle, Resource Planning (ERP) software. This case is treated chronologically diverse, critical success.
Cisco Systems, Inc.: Implementing ERP. MENU. Implementing ERP case study.
critical success factors and obstacles facing Cisco during its implementation. Cisco faced the need for. of his ERP (Enterprise Resource Planning) implementation budget. Cisco had a history of rewarding performance with cash bonuses, but the amount allocated for rewarding the ERP team, over $,Download